الأسئلة الأكثر شيوعًا قبل قيام الفرق بالتسجيل. إذا لم تجد سؤالك هنا، فسيقوم فريق الدعم لدينا بالرد عليك في غضون ساعات خلال أيام العمل.
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No, and you wouldn't want it to. It handles the repetitive questions (delivery areas, cut-offs, pricing, opening hours) so your team can focus on arranging flowers and talking to customers who need a real florist. Sympathy, wedding and custom orders should always pass to a person.
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No. The chatbot answers questions and captures enquiries, but it doesn't process payments or complete checkout. Customers still buy through your normal website checkout or by speaking to your team.
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Only if you let it. The recommended setup is to have the bot share your usual cut-off times and delivery zones, then ask the customer to confirm directly with the shop for same-day. You can also adjust the prompt during busy weeks like Valentine's and Mother's Day.
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Not as a fixed native integration. The chatbot lives on your website and answers customer questions. If you connect those apps through Zapier MCP, it can take actions in the conversation, like writing a wedding enquiry into your CRM or adding a row to a sheet, depending on what you connect and what that app allows. If you would rather keep things simple, a Zapier or Make workflow can push captured enquiries into your shop system once the chat ends.
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Gently. You can give the bot a tone instruction to acknowledge the loss, ask for the funeral director's name and timing, and offer to have a florist call back. On the Business plan, your team can take over the chat in real time when someone needs to talk to a person.
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Yes, if you connect your scheduling tool through Zapier MCP, the bot can book the consultation slot right in the chat after capturing the details (date, venue, style, rough budget, contact number). If you prefer something simpler, it can capture the enquiry, email it to you and share your booking link inside the chat so you follow up yourself.
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Train the bot on a short list of local hospitals and any ward restrictions you know about. It can warn customers up front rather than letting an order go through to a ward that turns flowers away.
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There's a free plan with one chatbot and 50 messages a month, which is enough to test the bot on your shop's site. Paid plans start at $39 a month, and live chat handover is included on the Business plan at $89 a month.
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Around 5 minutes for a first version. Point FastBots at your shop's website, let it crawl your delivery, range and wedding pages, paste the embed snippet onto your site, and the chat widget is live. You can refine the tone and add Q&As over the first week.